Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.
If you can't transfer pictures, music or videos between your smartphone / tablet / Basic phone / modem and Windows® computer / laptop, view this info on resolving conflicts.
From the Windows desktop, Right-click
Windows icon
(lower-left) then click
Device Manager
.
Conflicts may exist in 'Portable Devices' and/or 'Universal Serial Bus controllers' if:
a red X, yellow ! or yellow ? displays to the left of a listed device (drivers must be updated or reinstalled).
a device entry is labeled 'Other Devices' or 'Unknown'.
If a conflict is present:
Right-click the device then click the
Update Driver Software
.
Click
Browse my computer for driver software
.
Enter
C:\Windows\System 32\Drivers
in the search field then click
Next
.
The driver location can be entered manually or navigated to by clicking
Browse
.
If the driver software isn't found, update your Windows Operating System by doing the following:
Windows 11: navigate.
Windows 10: navigate.
If a conflict still exists, contact the computer's manufacturer for additional support.